AFTER SALES SUPPORT
For any robot or automation system to maintain the highest levels of performance and productivity, it is essential that the customer is able to draw on expert support if required. Premier Automation offers a comprehensive range of customer support services.
On Site Support
We have a number of skilled mechanical and controls engineers who are available for planned preventative maintenance, service contracts or breakdown support.
Wherever possible, we fit a modem into all of our control panels to enable remote dial up for both system monitoring or fault finding. It is common, in a breakdown situation, that the cause can be identified remotely, thus helping your on-site engineers to remedy the problem swiftly and cost effectively.
Documentation & Spare Parts
Maintaining system up-time is made much easier with our comprehensive documentation and spare part packages.